Periodic Remote Monitoring Services - SERVERS
- Review OS Application log. Document errors and corrective actions.
- Review OS DNS log. Document errors and corrective actions.
- Review OS Active Directory log. Document errors and corrective actions.
- Review OS Security log. Document errors, security breaches, suspicious activity, and corrective actions.
- Review OS System log. Document errors and corrective actions.
- Review IIS WWW log(s), FTP log(s), NNTP log(s), SMPT log(s). Document errors, security breaches, suspicious activity, and corrective actions.
- Hard Disk Cleanup
- Note hard disk space used/remaining. Document amounts for trend analysis
- Delete Cookies, Temporary Internet Files, leave History
- Delete Temporary Files
- Empty Recycle bin if Hard Drive space needed
- Review backup logs including specialized items such as open file backup, Netware, Exchange, Domino, SQL, etc. Document errors and corrective actions.
- Review Windows Update web site for pertinent items and apply updates and/or service packs as required. Document all software installations.
- Perform diagnostics and/or corrective actions based upon customer requests, complaints, etc. Document all actions taken
- Review email queues and routing, clear spam mail and/or install filters as necessary. Document actions taken.
- Review anti-virus software for current program engine and definition files. Review virus detection history. Document finding and/or corrective actions.
Review UPS logs. Document battery life, power events, and runtime.
Remote Monitoring Services - Internet Router and Firewall
- Monitor Web Surfing
- No Porn Sites
- No Games or Gambling Sites
- Monitor amount of SMTP mail traffic; Ex, 300 Mb in a day
- Check for large files, MP3 music or Photo, Video
- Network Usage
Remote Monitoring Services - WORKSTATIONS
- Perform diagnostics and/or corrective actions based upon customer requests, complaints, etc. Document all actions taken.
- Scan for Spyware and clean if infected
- Install Antispyware on all systems
- Uninstall other antispyware of dubious reputation
- Review anti-virus software for current program engine and definition files. Review virus detection history. Document finding and/or corrective actions.
- Hard Disk Cleanup
- Defrag Hard Drives
- Note hard disk space used/remaining. Document amounts for trend analysis
- Delete Cookies, Temporary Internet Files, leave History
- Delete Temporary Files
- Empty Recycle bin if Hard Drive space needed
- Review Windows Update web site for pertinent items and apply updates and/or service packs as required. Document all software installations.
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