Remote Monitoring

Periodic Remote Monitoring Services - SERVERS

• Review OS Application log. Document errors and corrective actions.
• Review OS DNS log. Document errors and corrective actions.
• Review OS Active Directory log. Document errors and corrective actions.
• Review OS Security log. Document errors, security breaches, suspicious activity, and corrective actions.
• Review OS System log. Document errors and corrective actions.
• Review IIS WWW log(s), FTP log(s), NNTP log(s), SMPT log(s). Document errors, security breaches, suspicious activity, and corrective actions.
• Hard Disk Cleanup
• Note hard disk space used/remaining. Document amounts for trend analysis
• Delete Cookies, Temporary Internet Files, leave History
• Delete Temporary Files
• Empty Recycle bin if Hard Drive space needed
• Review backup logs including specialized items such as open file backup, Netware, Exchange, Domino, SQL, etc. Document errors and corrective actions.
• Review Windows Update web site for pertinent items and apply updates and/or service packs as required. Document all software installations.
• Perform diagnostics and/or corrective actions based upon customer requests, complaints, etc. Document all actions taken
• Review email queues and routing, clear spam mail and/or install filters as necessary. Document actions taken.
• Review anti-virus software for current program engine and definition files. Review virus detection history. Document finding and/or corrective actions. Review UPS logs. Document battery life, power events, and runtime.

Remote Monitoring Services - Internet Router and Firewall

• Monitor Web Surfing
• No Porn Sites
• No Games or Gambling Sites
• Monitor amount of SMTP mail traffic; Ex, 300 Mb in a day
• Check for large files, MP3 music or Photo, Video
• Network Usage

Remote Monitoring Services - WORKSTATIONS

• Perform diagnostics and/or corrective actions based upon customer requests, complaints, etc. Document all actions taken.
• Scan for Spyware and clean if infected
• Install Antispyware on all systems
• Uninstall other antispyware of dubious reputation
• Review anti-virus software for current program engine and definition files. Review virus detection history. Document finding and/or corrective actions.
• Hard Disk Cleanup
• Defrag Hard Drives
• Note hard disk space used/remaining. Document amounts for trend analysis
• Delete Cookies, Temporary Internet Files, leave History
• Delete Temporary Files
• Empty Recycle bin if Hard Drive space needed
• Review Windows Update web site for pertinent items and apply updates and/or service packs as required. Document all software installations.