The Uvonix Tracking Database Application is designed to serve the special requirements of On-Line schools that have most of their students learning from home.

The home environment, especially with young children present, is much more demanding on the computer equipment than is a typical office atmosphere.  This results in a more frequent need to troubleshoot and replace equipment, all the while keeping track of the location and serviceability of each computer, monitor, printer, scanner, etc.

This requires an effective Help Desk with the ability to simultaneously document the steps that occur during the troubleshooting process and to track the responsible adults, as well as the equipment currently assigned to them.  The current status of all equipment is also required for annual audits in most states.

Integrated Help Desk Support and Asset Tracking Database

Overview of Integrated Help Desk Support and Asset Tracking Database

Browser based integrated helpdesk ticket tracking and equipment asset tracking

• Asset shipping requires a ticket ensuring records of all shipments
• Each ticket requesting a shipment has depot work order that is used to process the request in the warehouse
• Equipment can be easily processed and assigned to a customer with the depot work orders
• Each action performed on a ticket is logged

Barcode scanning and printing

• Equipment barcodes are scanned at receiving to ensure accurate records are kept
• Barcoded labels are printed when the equipment is being shipped
• One label for the outside of the box
• One label for the side or back of the equipment
• Barcodes minimize data entry errors

Customer tracking

• Equipment previously shipped to the customer
• Equipment that is currently in the customer's possession
• An address change will update all the references to that customers address, eliminating the possible use of an old address

Asset tracking

• Each action performed on an asset is logged with the user's name and timestamp
• Assets are assigned to a customer until it has been returned

Asset Shipping

• Requires a helpdesk ticket requesting the shipping
• An equipment acceptance form is automatically generated with the customer information and asset information, and is attached to each asset before it leaves
• A bill of lading can be printed with the customer information for the shipping carrier

Users and permissions

• Each user has their own login and a permission level
• Customized navigation menu based on permission

Email Integration (optional)

• Email customized reports at regular intervals

Search Capabilities - Each result provides links with additional information

• Asset Searches
• Search Criteria
• Asset SN
• Manufacturer SN
• Type
• Model
• Status
• Clicking on the serial number will provide more detailed information about that asset
• The history will show the last 50 actions performed on that asset
• Shipping and repair entries will have additional information links that go to their respective pages

Shipping searches

• Search Criteria
• Start date and/or stop date
• Ticket #
• Customer last name
• Customer first name
• Tracking #
• Serial # (Asset or Manufacturer)
• Shipping carrier
• Depot order type
• Shipping type
• The results will display the customer name, shipping information, and asset information
• From the results you can easily look at the helpdesk ticket, asset details, depot work order, and track the shipment on the Fedex website

Ticket Searches

• Search Criteria
• Beginning open date to an ending open date
• Last activity date to an ending activity date
• Ticket #
• Customer last name
• Customer first name
• Phone number and extension
• Queue
• Status
• Ticket owner
• From the results you can see the basic ticket information, view the ticket log, and take ownership of the ticket